1. The service
Nido is a technology platform operated by Be Pelican S.A.S. BIC (Colombia) that lets tourism businesses («Platform Clients») serve their travelers through messaging channels (Instagram, WhatsApp Business, email) using AI agents and a human operations dashboard with a unified CRM.
These terms govern the use of the Nido platform. The purchase of travel experiences is governed by the commercial terms of the business selling them, published on its own channels; Nido is the technological medium of the conversation, not the seller, except where Be Pelican itself acts as an agency through its own channels.
2. Use by travelers
- By messaging an official channel served by Nido, the traveler accepts that the conversation is processed as described in the Privacy Policy.
- The traveler may request a human agent at any time, and may exercise rights over their data (including deletion).
- Availability and pricing information delivered in the conversation comes from the consulted business's databases; every booking is subject to human confirmation by the business.
3. Use by Platform Clients
- Each Platform Client owns its messaging accounts (Meta Business Manager, WhatsApp number, Instagram account) and is responsible for the quality of its commercial operation toward its travelers.
- The Operator provides the technology, monitoring and support of the platform, with isolated data instances per client.
- Using the platform to send unsolicited communications (spam), unlawful content, or content violating the policies of the connected messaging platforms is prohibited.
4. Intellectual property
The platform's software, trademarks and content belong to the Operator or its licensors. Conversation data and commercial catalogs belong to each Platform Client and to the data subjects, as applicable.
5. Availability and liability
The platform is provided "as is", with reasonable efforts on availability and security. The Operator is not liable for interruptions attributable to third-party messaging platforms (Meta, email providers) nor for the accuracy of commercial information loaded by each Platform Client. Nothing in these terms limits liabilities that cannot be limited by law.
6. Termination
A Platform Client may end its relationship at any time; doing so revokes the platform's access to its messaging accounts and triggers the data retention and hand-over policy. The Operator may suspend the service upon prohibited use.
7. Governing law and contact
These terms are governed by the laws of the Republic of Colombia. Contact: Management@bepelican.com.